On 8/31/16, a new Furnace and Central Air were installed in our home. As it was still pretty warm, we didn’t have to use this new furnace. Yesterday, 10/5/16, it got cold in our home and we decided to start the furnace. Early in the morning we started it and a gas smell started coming from the vents. Needless to say, we turned it off. Around 8:00 a.m. I called Patterson & explained our concerns and asked if someone could come out today, as we’d need our furnace for the evening. They totally accommodated us and worked around our hours. They sent out Caleb ******. He was so professional, courteous, and checked & rechecked everything to make sure there was no gas leak. He made sure we were comfortable & everything was fine. He explained why there was a smell coming from my vents and reassured me I could use my furnace. He also stated if we needed him to come back, he’d come back. WE’RE TOTALLY SATISFIED. CALEB’s AN EXCELLENT EMPLOYEE & an asset to PPH. Mike/Angie

Mike and Angie B.

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