When this morning started I was not very optimistic for a positive day. I call Patterson this morning after my wife read reviews last night. They let is know when the technician was on his way and he called to let me know when he was close so that I could get the dogs into different rooms. When Mike showed up he was extremely helpful with explaining what he was going to do and what our options were with a backed up drain in our bathroom. We agreed to pay for the service and he got the drains flowing again and showed us that we had root intrusion into our drain to the street. My wife and I are extremely pleased with Mike and how well he represented the company. We will definitely be calling Patterson again when we need someone in the future and suggest that if you call them request Mike! Thank you Mike and Patterson Plumbing and Heating for trying our day around!