They did answer and return my calls quickly. They sent me the information on the technician to expect. They were one of great only businesses in town that would come out in a Saturday. However, the prices are extremely high. The technician said his machines were broken and he would have to come out on Monday. They did not snake up toward the house which ended up being he ultimate problem as we had another plumber come out the same day and resolve the issue , so we could use our toilet for the weekend.