I called PPH for a slow drain. They were willing to have a tech out that day but we had plans. They came out the next morning. Eric was the service tech that came to the house. He was patient with me and knowledgeable and explained all to my satisfaction. His estimate was VERY reasonable and I did approve the work. He was training a gentleman that day and was very patient with him. I will not hesitate to use them again and highly recommend them. I will request Eric again without hesitation. How many other businesses can you request your technician? Thank you PPH and Eric.