This is my second time utilizing the services of Patterson Plumbing & Heating. The new home has been dormant for a year or more and the downstairs furnace and AC system needed to be inspected.
I called and spoke with dispatch who has been pleasant and friendly. They scheduled a technician for the following day.
PPH technician Caleb Armijo arrived on time and did a thorough inspection. He took the time to review the condition and state of the furnace unit with me as he worked, and walked me through the various options for keeping it well maintained.
Following the initial service and maintenance, the furnace igniter failed, Mr. Armijo returned and troubleshot the issue and replaced it without additional cost.
Top marks for PPH and Caleb for doing a great job, and providing the type of customer service I expect when issues do arise. I couldn’t ask for a better experience. Thank You.
I worked with Dave and Josh, they came out and did a thorough plumbing inspection. Dave pointed out a number of issues my home inspector overlooked, he took the time to explain what was wrong and what options were available to make corrections.
Following the inspection, at my request, I was emailed over an itemized cost list of the various repairs that were recommended.
I would also mention that the times I’ve called in the dispatch and office staff have been friendly and professional.Dom P