I called Patterson Plumbing to receive a quote on a hot water heater that needed to be replaced. They send out Eric ******. Eric was professional, courteous and extremely knowledgeable. He took the time to explain the various pipes and air ducts going in and out of my utility room. As a single woman and home owner this type of information is absolutely invaluable. I appreciate the time that he spent with me to educate me on water heaters in general and my water heater in particular. He also shared with me how I could get replacement parts from Moen and save some money when I replace the sink o rings. He even took the time to look up where I could contact them at. I can’t say enough for this plumber and the professionalism that I have experienced with Eric in the proposal process. .