While Richard wasn’t exactly prompt with arrival on site within window time, he did call (as did the office) to give me a heads up on being late, and during his visit for evaluating the job and giving an estimate, he was very thorough. I appreciate that he took his time to answer my questions the best he could. He also stopped at the parts store on the way over in an attempt to anticipate doing the work then. And today is Saturday. Alas my job is more complicated and I still have to wait until at least Monday.

Aurelia Ward

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